managed it services
When technology stops working the way you need it to: you lose time and money.
Managed IT Services can give you peace of mind knowing your services, systems, and employees are working; saving you from downtime.
DigiBandit is here to take care of IT for you!
Remote Support
HelpDesk users benefit from our remote support!
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Affordable Break/Fix
After all, we are a repair shop, so we can fix your tech too!
Price Breakdown
| Service | Description | Rate |
|---|---|---|
| vCTO | Virtual Chief Technology Officer and IT Services Management: We'll handle everything from business continuity and disaster recovery to policy and standardisation management and enforcement. (Approx 20 Hrs/Month ITSM & vCTO Retainer no Stacking) | $1,000.00 |
| - | - | - |
| Site | Monitoring and management of your location's network(s). (Site/Month, Plus Addons) | $120.00 |
| - | - | - |
| Wireless Backup Internet | Stay connected with wireless backup Internet via SIM card. Provides immediate failover, ensuring you are always connected. (Site Addon - Site/Month + Use Fees) | $20.00 |
| Firewall | We'll monitor and manage your Firewall too! This rate may vary, but this is the average. (Site Addon - Appliance/Month) | $60.00 |
| Phone System | Cloud-based phone system! SMS, MMS, Call, eFax, Recordings, Virtual Directory Assistance and Menus, Call Waiting, Etc. One system with up to two users. (Site Addon - Site/Month) | $90.00 |
| Additional Phone System User | Additional VoIP User. (VoIP/Phone System Addon - User/Month) | $45.00 |
| Website Design | We'll design a website for you, be it custom, by template, static HTML or Dynamic WordPress. Includes up-to 15 hrs of our design team's time. (Website/One-Time) | $2,400.00 |
| Website Maintenance | We'll manage your website, it's updates, security, plugins, patches, and backups. (Per Website, per Month) | $25.00 |
| Domain Name Services | We'll take care of your domain's DNS, SSL, and all the other acronyms and services that comes with it. (Domain/Month) | $25.00 |
| Digital Display | Transform your displays into dynamic, interactive communication platforms for increased engagement. (Display/Month) | $50.00 |
| - | - | - |
| User | Digital Account Management for user onboarding, support and offboarding. (Per User/Month, Plus Addons) | $60.00 |
| - | - | - |
| HelpDesk | Unlimited Remote Support during business hours via our chat or ticketing system (User Addon - User/Month) | $60.00 |
| Print Management | Cloud-based print management software. We manage and maintain print environments with modern printing features! (User Addon - User/Month) | $5.00 |
| CloudDirectory | Cloud-Directory-based identity-related service that controls who can log-into what using credentials. (User Addon - User/Month) | $30.00 |
| BitWarden Password Manager | Drive collaboration, boost productivity, and experience the power of open source with Bitwarden, the easiest way to secure all your passwords and sensitive information. (User Addon - User/Month) | $10.00 |
| Remote Access | Seamless remote access, secure file transfer, and unparalleled support. Elevate your team's efficiency today! (User Addon - User/Month) | $10.00 |
| - | - | - |
| Device | 24/7/365 Remote Monitoring & Management: AntiVirus/EDR; User Control; Website/File/Process Monitoring; Windows & Software Updates and Upgrades. (Per Device/Month, Plus Addons) | $20.00 |
| Printer | We'll manage your printer! Updates, upgrades, ink, toner, maintenance, repairs, you name it, we got it. Includes Monitoring remote management. Required for User Print Management. (Device Addon - Device/Month) | $20.00 |
| Personal Device | Have a home computer or personal laptop that you care about? We'll keep your windows and most software up to date for you. We'll manage your AntiVirus 24/7/365 using our Security Operations Center, taking action when needed. One free in-house physical cleaning and tune-up per 12 months. $0 diagnostic fees on related tickets. (Per device/month + addons, tax) (Only for Windows, Linux and macOS devices at this time.) | $20.00 |
| - | - | - |
| Privileged Access Management | Monitor and manage admin access on your computers, restricting or allowing as needed, when needed, for those who have permissions to do so! 2FA for program installs and changes! (Device Addon - Device/Month) | $5.00 |
| dataBack Managed Cloud Backups | Protect your data with dataBack, offering effective, reliable, and cost-efficient backup solutions for total peace of mind. (Device Addon - Device/Month + Cloud Storage Usage @ $15/1TB/Month) | $10.00 |
| dataBack Cloud Storage | Cloud Storage at $15/1TB/Month. See digiDocs for Details: https://dbits.ca/docs/public/services-and-offerings/helpdesk-by-digibandit/databack/ | |
| Software VPN | Highly secure, user-friendly software VPN providing corporate controls while respecting data privacy. (Device Addon - Device/Monthly) | $10.00 |
Hourly Services
| Service | Details | Hourly |
|---|---|---|
| Remote/In-Shop | From data processing to remote desktop support, one of our technicians will assist you remotely! (Per Hour) | $60.00 |
| On-Site | Hourly rate for our onsite specialist to repair, replace, upgrade or maintain tech. (Plus parts, materials, travel @ $0.50/km rt and tax.) | $90.00 |
| Emergency | Additional hourly service fee for services outside of agreement or hours. (Per Hour) | Double Rate |
